Exchange and Return Policy

📜 Exchange and Return Policy - khaslah.store

 

At khaslah, we are committed to providing you with the best quality. To ensure your comfort and transparency, we have established a clear and flexible policy:

1. Inspection Upon Delivery (Your Right is Protected):

In case of a manufacturing error or defect: You have the right to inspect your order with the delivery person. If the product differs from your order or has a defect, please photograph it and return it immediately with the delivery person. Khisla will cover all delivery costs.

In case of Change of Mind: If you are not satisfied with the product upon inspection (without any defects), you can return it with the delivery person, and you will only be responsible for the delivery cost.

2. Exchange After Receipt:

You have the right to request an exchange of the product (such as changing the color or model) within a maximum of 48 hours from the time of receiving your order.

Essential Step and Exchange Requirement: Due to the nature of our products and their sensitivity to hair, a clear photo of the product and its original packaging is required to confirm it is in its original condition and has not been used at all before confirming the exchange.

Additional delivery charges will apply for exchanges (after the delivery person has left).

3. Contact Channels for Service and Exchanges: Please contact us directly and attach photos via one of the following channels:

📥 Facebook Page Message @خصلة

📥 Instagram Page Message @khaslah.store

💬 via WhatsApp 0941213800

We are always here to serve you, so don't hesitate to contact us with any questions! 🌸